Stacey Gensel

Review of Transworld Airlines

A VAST DISAPPOINTMENT.. WE BOOKED THIS HOTEL BAC...

A VAST DISAPPOINTMENT.. WE BOOKED THIS HOTEL BACK IN THE SPRING.. WITH A PRINTED STATEMENT WE WOULD HAVE A RUN WAY VIEW FROM OUR ROOM,,WE PAYED ANOTHER $160.00 ON TOP OF THE STATED PRICE .. SO WHAT DO WE GET AFTER COMING BACK FROM OUR VACATION IN ITALY? DIFFICULTY IN FINDING THE HOTEL.WE KNEW IT WAS NEAR TERMINAL 5.. BUT SIGNAGE DIRECTING YOU THERE WAS MINIMAL. FINALLY ARRIVING TO THE RED CARPETED TUBE..WE GET TO THE CHECK IN/OUT DESK TO BE CONFRONTED WITH ATTEMPTING TO CHECK YOUR SELF IN.. THERE WERE ALSO A FEW COUPLES IN THEIR 80'S TRYING TO CHECK IN. NOW PICTURE THIS THERE ARE SEVERAL HOTEL EMPLOYEES JUST STANDING THERE.. ONE DID STEP UP AND ASSIST THE OLDER COUPLE ..AND AFTER A FEW THROAT CLEARING COUGHS FROM THE REST OF US .CUSTOMERS..ANOTHER EMPLOYEE ASSISTED.BUT THERE WAS ONE DAME.WHO JUST STOOD WATCHING EVERYONE ELSE.. WITH HERE LONG PAINTED NAILS AND BRAIDS. AND ATTITUDE.SO BEFORE I GET FARTHER ALONG..LET ME ASK YOU FELLOW TRAVELERS..WHAT PART OF 60'S RETRO IN SELF CHECK IN?? YOU ARE ALSO EXPECTED TO SWIPE AND ACTIVATE YOUR OWN ROOM KEYS..I REALIZE THIS IS LONG..BUT CONSIDERING THE TIME AND MONIES PUT TO GETTING THIS PROJECT/HOTEL UP AND RUNNING.. WHOMEVER WAS RESPONSIBLE FOR HIRING DROPPED THE BALL ON THE END ZONE.OUR ROOM WAS TINY.NO CLOSET...ONE ROLL OF TOILET PAPER FOR THREE PAYING CUSTOMERS.. NO TEA.COFFEE MACHINE IN THE ROOMS BUT LOTS OF EXPENSIVE CANDY AND SODA..MOST OF WHICH BRANDS REPRESENTED WERE NOT AROUND IN THE 60'S. IN THE MORNING..WE RAISED OUR ROOMS BLINDS TO SEE .NOPE THE THE RUNWAY VIEW WE PAID FOR BUT TERMINAL 5 AND THE JET BLUE SIGN..MY BOYFRIEND WENT DOWN TO THE DESK TO COMPLAIN.. NOW THOSE OF YOU WHO LIKE A EARLY MORNING CUP OF COFFEE WILL HAVE TO TROT DOWN TO TERMINAL 7.CAUSE TWA DOESN'T HAVE COFFEE READY UNTIL 6:30..CREDIT CARD ONLY .NO CASH.. HE ALSO ASKED ABOUT TAXI SERVICE.. JUST GUESS WHAT THE DESK TOLD HIM?? OH YES..THEY ONLY DEAL WITH UBER OR LYFT..AGAIN IF YOU ARE GENUINELY GOING RETRO.. THESE COMPANIES WERE NOT AROUND IN THE 60"S. SO AFTER GOING DOWN TO TERMINAL 7 FOR OUR BREAKFAST ..THE SECURITY STAFF DOWN THERE KINDLY TOLD US THERE WAS A YELLOW TAXI CAB STAND ACROSS THE STREET. SO YOU MAY STILL WANT TO CHECK OUT THE TWA ..FINE.JUST BE PREPARED. .WE WILL NOT BE GOING BACK.. THE Y DEFINITELY NEED TO RETRAIN THOSE EMPLOYEES FOR CUSTOMER SERVICE..