Coen Bakker

Review of UnitedConsumers

I switched to UnitedConsumers last year (reimburse...

I switched to UnitedConsumers last year (reimbursement policy in combination with supplementary insurance). In the end I am not happy with my choice. I thought I was well insured, but too often situations have occurred where I do not consider myself helped. Declining went very smoothly a number of times. More often, however, I was told that I could not count on my money.
A situation occurred in which I wanted a partial reimbursement for a treatment for my back. This treatment would fall under my supplementary insurance. However, they did not have contracted practitioners for the treatment I wanted (one that is recommended by the scientific community based on review studies). One option, but through Google it turned out to be 'out of business'. I had already found a suitable practitioner myself, but I was not allowed to go there, while the practitioner has an excellent reputation. I was finally treated by her (to great satisfaction), but I had to pay for it myself. Keep in mind that UC has lost as much money as there is or is not a contracted party because there is a maximum reimbursement at a time. Very bland.

UPDATE: I have since received a response from UC to my review as can be read below. I would like to express that I was already aware that the aforementioned treatment does not fall under the basic but the supplementary insurance. My problem is not that the reimbursement policy only applies to the basic insurance, but that UC could not offer me a suitable contracted practitioner. Because I did need the treatment, I was finally treated. The practitioner where I ended up turned out to be one of the best I have ever had with my back problems. Very competent. But I have not received any reimbursement from UC. Due to UC's own rules, a maximum reimbursement per treatment applies. So they had never lost more money on my treatment than with a contracted party. I, on the other hand, had to pay for everything myself. In my eyes, this indicates that UC is not doing its best enough to help me get the care I need.