Kevin Keller

Review of Kipling

I'd give zero stars but I cannot. My stove was sup...

I'd give zero stars but I cannot. My stove was supposed to be delivered today but it was not due to Best Buy's policy of hiring third- party logistic companies who in turn hire third- party delivery persons. North American Logistics was the company hired by Best Buy to deliver by stove. They hired third- party drivers who expected me to sign for installation when all they did was drop off the stove. As I am on the phone with customer service, Jose and Julian decide they can't wait and proceed to exit with the stove. As I am holding the door open so they don't damage my doorJulian says I'm blocking his way, and pushes me! This is the quality of folk that are the face of Best Buy. I was then told by Best Buy that I refused my delivery which was not true. I was on the phone with customer service trying to come up with a solution. I'm still waiting to hear what Best Buy is going to do about this situation. My advice, buy from a local company who knows their delivery people, not the big box store with third- party delivery. God knows who will show up at your door.