Room is tidy breakfast v good and the swimming r...

Room is tidy breakfast v good and the swimming room is amazing.

But I Didn't like 3 things:
1- toilets are old needs refurbishment. Bath tub is a bit broken.
2- my late checkout was approved but the room key was deactivated at 12 pm which locked me out.
3- my mum is old and the lift was broken. The receptionist promised it would be repaired but it didn't. This is not professional