High Management needs to work with there employees...

High Management needs to work with there employees. My mother is a patient for this agency and it s been three weeks that she has not had any home attendants. The coordinator always says that the case is staff but three weeks in a row is ridiculous. I understand that we are in a pandemic but they should work better with the family and informing them with the accurate information. My mother is not a easy patient and that I understand but however people who work as coordinator and HHa should be liable and held responsible for cases that are not being staff. I understand about last minute emergencies so please don t write excuses for this agency..