The hotel looks so good and clean the decorations,...

The hotel looks so good and clean the decorations,the pools and the location is so great .
But the food wasn't really fresh it was very bad you can check the Orange's photo that I have added that was our lunch box oranges
The bread was dry ,the lunch box only contains two sandwiches and an orange.
Also the open buffet food wasn't fresh or tasty.
The AC in our room wasn't working very efficient , sometimes the staff weren't nice because they prefer to serve foreigners than Egyptians which is not professional or Fair we pay the same fee maybe more so why is that ?