Terrible customer service, waited on hold for over...

Terrible customer service, waited on hold for over 3 hours to be told nothing helpful. Our flight was cancelled due to covid and we were told we can only do a date change or maybe book something else but forfeit the difference if new flight is less. Ridiculous! On top of that the company changed hands so I have lost all my price drop credit without warning. I WILL NEVER BOOK WHEN THEM AGAIN!