E

We just stayed here for my bachelorette weekend. F...

We just stayed here for my bachelorette weekend. From booking through checkout we received the highest level of service! They were accommodating with requests for the type of room we needed, prompt to supply extra towels and other necessities and even sent up a bottle of prosecco on the house when they heard it was a special occasion. The way the rooms are set up is a bit confusing (the hallways felt like a maze) but it meant that we couldn t really hear foot traffic in the hallways since our little section only had two other rooms. The room was a bit small but that s to be expected in NYC. There is a lovely terrace and lounge on the 10th floor where we spent quite a bit of time relaxing in the sun. Our air conditioner did break in the middle of the second night and they sent someone to fix it promptly. It could not be fixed and the room got uncomfortably hot (we couldn t get the window open), but staff was apologetic and comped some of our stay as compensation. The staff is courteous, warm and professional- we could tell they truly cared about the quality of our stay. Finally the location and price could not be beat! Definitely would stay here again!

Comments:

No comments