Susan Duncan

Review of City Refrigeration Edinburgh L...

On two occasions recently the company has not perf...

On two occasions recently the company has not performed. One one occasion I booked the cab to the airport the night before for a specific time. It did not turn up and I was told by the dispatcher that these bookings are only made on the morning of the person's departure so you have not in fact booked a cab. Then whether you get a cab depends on availability. I ended up getting a Central cab - which came pretty quickly. The second occasion two weeks ago on a Friday am the dispatcher didn't tell me that there were no cabs in my area - although I said I would like a cab soon