Katrina Greeley Review of Chateau Chantal Winery and B&B
REVISED: I received a call this morning from Chate...
REVISED: I received a call this morning from Chateau Chantal letting me know their system was showing my reservation had been cancelled. I checked my credit card statement and it is showing as being credited. The notification email I received was indeed caught in my spam. It appears all of the issues I complained about below were caught by "safety" features and I should have done a better job at double checking.
I booked a tasting for a foursome months in advance. I have been calling and emailing the winery in an attempt to cancel the reservation or get an answer on what my options are for cancelling. I received one call back with a message saying "to make a reservation, visit our website". Have left additional messages reiterating I want to cancel an existing reservation, no response. I had to pay in advance and would prefer to not just donate the funds to an organization that isn't willing to respond to a person's request. Hoping this public comment will prompt a response from the winery.
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