i feel like ive been ripped off! I saved up to tak...

i feel like ive been ripped off! I saved up to take my girlfriend to this spa for her 18th Birthday. It was only the spa access no treatments were arranged but due to unforeseen circumstances we were unable to attend. I telephoned the manager out of courtesy but was surprised and shocked when they said your money is lost and offered no alternative option solution to my situation. That s nearly 100 pounds down the drain and I will certainly never recommend a friend or even my worst enemy to go to this establishment. My mistake but I thought a service based business would want to develop a positive and long term relationship rather than seeking a short term financials gain with its customers.