Erin Langenwalter

Review of Oakland Marriott City Center, ...

I made a reservation back in September. My plans ...

I made a reservation back in September. My plans changed so I cancelled the reservation within the allotted time received a cancellation number and everything. I stayed somewhere else that night in another town. But I was charged by Marriott. Simple mistake right? I have called 4 times. Each time I was told a refund would be issued. Still no refund. Today I called and got an it looks like there was a mobile check in (how?! I cancelled the reservation there should have been nothing to check into) so I can t do anything. Not acceptable. I guess I will keep calling til I get to the right person.