Joy Poff

Review of Raines Property Management

We had a great experience renting a townhouse in C...

We had a great experience renting a townhouse in Christiansburg. I would've given a 5 star rating, but when it came down to our security deposit disposition they mishandled our money. We were charged for re-screening window screens. Unfortunately, the year we lived in the townhouse we couldn't enjoy the windows open due to dry rotted and damaged window screens. I noted this upon move in. I also entered a work order request on their website shortly after moving in to request new window screens. Charged us for cleaning carpet. Even if we did have a pet and the agreement said they would charge us for carpet cleaning as part of the pet agreement - they shouldn't have - the carpet was not cleaned before we moved in. We left the townhouse really clean, but they still needed to charge us for light cleaning.