I've never experienced such poor custom service at...

I've never experienced such poor custom service at a "4 star" hotel. When we arrived, our carpeting was soaking wet. It took 3 calls and 30 minutes to get connected with the front desk to get our room changed. Not one employee apologized or offered any concession. The bathroom area was not clean. There was built up grime and dirt in the corners and pink mildew on the shower curtain.