Poor customer service... Brought in two cars for s...

Poor customer service... Brought in two cars for service and they provided me with a loaner car that reeked of smoke, had bits of shattered glass throughout the car, a missing car mat, missing gauge cluster cover and an interior that was grimy with stains. When I brought this to their attention I was told "Yes, that vehicle had some issues." and then they tried to use COVID to rationalize it away. You knew the car had issues and you were still using it as a loaner? That is insanely poor judgement and speaks volumes for your ability or inability to take care of cars and customers.