Alexandria Byers

Review of Hilton Atlanta Marietta Hotel

The grounds of the hotel are absolutely stunning a...

The grounds of the hotel are absolutely stunning and in a good location in Marietta. The rooms were disappointing for the price. Our a/c barely kept the room cool and I was pretty much sweating my entire stay. And I m from SOUTH Georgia, where it s only cool two days out of the year and have learned not to sweat. We checked in and didn t even have a full roll of toilet paper, which does not work for a family of three. Additionally, our toilet clogged for no apparent reason and we had to ask someone to bring us a plunger and do the dirty work. Room service breakfast was delish, but all the other food was fairly lack luster. The room service staff was extremely sweet and efficient. The woman checking me in was a bit off putting as she was eating while checking me in and joking with someone else across the lobby. Which is probably why she didn t advise me that I would have an incidentals hold on my card, which out of the MANY Hilton properties I ve stayed at, have never had before. I then contacted Hilton Customer Support to ask this be refunded and they advised the manager on the property would be contacting me. They never did. And then Hilton guest services emailed me to apologize for this short coming. The parking lot is extremely far away and we were never advised that we could purchase a preferred parking pass for a better spot, so that was annoying. Beware - the guest services booklet in the room is incorrect. Check out is at 11 AM, not 12 PM like the booklet says...which was okay because I was so ready to leave that hotel. Overall, I wish my stay would be refunded because I was pretty miserable with the accommodations - especially for the price. This stay has made me re think my fondness of other Hilton hotels and if I really want my money to go to a more expensive room that doesn t quite deliver. When you ve stayed at a Motel 6, paid 140 bucks for your entire weekend stay, and had a nicer room with better service...somethings not right.