Melanie Hepler

Review of Optimum RV

From Charles and Melanie Hepler, Our salesperson a...

From Charles and Melanie Hepler, Our salesperson at the Ocala dealership was Gabe Valenzuela, he seemed to be a nice guy working hard to support his family while making his best effort to help new customers find the best RV for new adventures. We originally purchased a 2011 Forest River Sunseeker Class C RV. paying AGWS USA Travel Care $7,707.50 and the Gap paid to AGWS $1.495.00. We had it for 2 weeks and found that it had way too many problems and took it back. Honestly, the dealership was not happy with us but did allow us to trade it in for a newer RV at a HUGE financial loss, at this point we had no options. At this dealership when the salesperson tells you that it will be thoroughly inspected, pristine, engine, tires, electrical, brakes...what that really means is, and I quote from an employee on the lot "we drive every trade in and if the brakes don`t grind it`s good". Unbelievable!!! So as part of the trade in is the cancelation of the AGWS USA Travel Care $7,707.50 and the Gap paid to AGWS $1,495.00, which we were promised would be refunded to us within 6 weeks. It has now been 9 weeks and our salesperson Gabe Valenzuela refuses to take our calls, he hangs up on us, he won`t return our voicemails and the finance office will not return our calls as well. The Better Business Bureau has extensive complaints about this business. Had we known, we NEVER would have come here. Please send the refund you promised us.