Jack Caponi

Review of Tourico Holidays

I work for an OTA (Online Travel Agency), Tourico ...

I work for an OTA (Online Travel Agency), Tourico is one of the better bed bank vendors that we use. I see a lot of anecdotal complaints here as you get with many 3rd party vendors but as an industry professional Tourico is typically excellent. 1 colleague had a nightmare situation with them out of thousands of bookings but they typically have terrific customer service and offer exceptional rates on their directly contracted hotels (they buy out rooms at discount and can offer exclusive rates which most bed banks like Expedia cant do)(the other players just pull from the hotels current inventory so Tourico takes a calculated risk which gives them a pricing edge on these exclusive deal properties). Inventory could be bigger tho...
Consumers will only report negative reviews on them because they are a B2B company and the consumer will have no idea who or how Tourico managed their booking in the booking process because as far as they understand it was with their travel agent or travel agency. Only until something arises and they find out who they are will they give a negative review fyi