I am very torn in my feelings about Functionabilit...

I am very torn in my feelings about Functionabilities. They are brilliant therapists and take an approach that my son felt was very fun, but also seemed to really help him. On the one hand, I feel a debt of gratitude. However, their business management and billing practices are questionable at best and unethical at worst, meaning I cannot give them a whole-hearted recommendation. A few examples from our year+ there:

1. At a certain point, we paid to have a reassessment done because we felt he'd accomplished his initial goals and the current sessions had lost any sense of purpose. During that reassessment, we expressed a number of concerns about how his treatment plan was being implemented. We were assured everything would be addressed and that, due to the reassessment, we'd be moving towards defined goals again. We decided to continue forward. A few months later, they made a major change to their administration and billing and as part of it, wanted me to sign on to a new treatment framework that had nothing in common with the one we'd agreed to only months before. When I asked to talk to Kaylyn about the previously expressed concerns in light of the new plan, I was told that to do so I would have to schedule a consultation at the going rate of $300/hr (I kid you not). I protested that I JUST paid for the consultation/reassessment a few months ago and none of the promises were being met, but they wouldn't budge. I finally informed them that I was going to have to consult with my wife and determine if they were the right provider for us still. A day later, Kaylyn was able to call me to address the concerns without need for the consultation. The fee was, in essence, a deliberate wall thrown in my path that only moved when my business would be lost.

2. During the same big administrative change, and due to my expressed concerns, I initially figured I'd just finish out my pre-paid 16 session package and then be done. When I expressed that to them, I was informed that unless I signed the new billing plan, they could not continue to provide me service. (Note that the new billing agreement was completely irrelevant to the out-of-pocket, 16 session package that I had been using, and that I still had 6 sessions left on a pre-paid package.) They insisted they couldn't provide any further service unless I signed, and assured me they'd refund my 6 sessions if I didn't sign. About 4 months later, coincidentally also with 6 sessions left on a separate 16-session pre-paid package, I was facing yet another stupid administrative obstacle and felt that we were receiving diminishing returns on our sessions. I decided to discontinue the therapy and asked to have the 6 sessions refunded (as they'd offered to do previously). I was informed that, because it was bought as part of a package, they couldn't just refund a portion of it. (Again, it felt like unnecessary obstacles were being deliberately created to force me into the path they preferred.) Ultimately, they worked some invoice magic that resulted in me getting back about $200 less than what would have been the fairest, most logical way of doing it.

I provide these two concrete examples as just two of many, in the hopes that if you decide to engage the services of Functionabilities, you'll be aware of the kind of business decisions and practices you'll almost certainly find yourself encountering. I wish that the brilliance of their therapy could be unencumbered by the poor business management decisions that currently hamstring the practice.