Very disappointed with the very poor service from ...

Very disappointed with the very poor service from the staff and specially on duty manager . first of all room is not ready when the checked in time is 2pm they gave us room very late and they have lots of excuses. Im a accor plus member but i can't see any benefits of holding that. Booked for 2 adults and 2 kids and also requested them what i normally do that i need to 2 double bed but they gave us only one queen bad when i asked about my kids they said use sofa. O my god i paid thousands of dollars for a relax and nice bed not for sofa. You ppl make my stay here mess and i won't recommend anyone to stay here in fiji sofitel there service is not like which we having in the other countries. Now we have to forced and move out from this hotel. Have to look another resort or hotel.
Room is very dirty toilet very dirty can see all black dots on tiles. I can't imagine. Sorry sofitel im your big fan but truth is truth. Becoz of you we couldn't find the the place to book a room for tonight.