When I decided to use Asian Tiger for house moving...

When I decided to use Asian Tiger for house moving, they promised that they are playing in another league compared to other providers. With this argument, they justified their high prices. So I gave it a go despite the significantly higher price. During the move, everything went fine. The problem started when they were supposed to collect the empty cartons and materials. We clearly agreed on date and time which was also confirmed by their side. On that Saturday morning, nobody came, so I ask where they are. They said that they mixed it up and could only come 2 hours later. During that time, I had other plans which I initially had in the morning but changed it in order to accommodate them. I asked them to come at 2:30 PM. Instead, when I was out of the house around 11:30 AM, I received a call that they are at my place even though I told them that I would not be available. I repeated that they should come at 2:30 PM and deal directly with the management of the condo. They did not do. Nor does their Sales Manager answered my phone calls later on, seems to have ignored me. These are exactly the situation where why I paid a premium, so that issues can be solved fast. Now, I am still stuck with them empty cartons, I really wanted to disappear. So all their talk in the beginning of playing in another league and that s why they ask for premium prices is simple sales talk which they are not able to fulfill. Therefore, I recommend to save paying the premium, there are other movers who can do the job as well. One may encounter similar issues, but without paying a premium!