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david turcotte

4 years ago

unhappy with this facility, hospital dis charge re...

unhappy with this facility, hospital dis charge reports were unread and my grandmother was put on a puree diet when she didn't need to be. We were told she couldn't be discharged on Sunday because she needed to be sent home with oxygen. They change her discharge to Tuesday and then they tell us on Tuesday she doesn't need oxygen anymore. The case manager was "busy" and wasn't able to do the discharge paper work. Her discharge date was changed AGAIN!!!! You don't treat a 94 year old this way. She was pulled out of bed very early just to have her sit in a chair all day long. Myself and her other grandchildren were the ones attending to her and changing her since no one knew how to do their jobs. The case manager was never around and always "in a meeting". There were certain nice people there but overall it's professionalism was horrible.

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