iiNet agreed a contract to supply a multi-box in a...

iiNet agreed a contract to supply a multi-box in addition to our mini box.

They assured me it would cost $10 a month only and I triple checked in the telephone conversation that this was the case that we would not be paying $395 in addition.

When I complained they looked into it offered me $50 compensation but eventually they accepted it was their mistakes their fault their misinformation and on January 4th at 3 p.m. I was assured that this cost charge would be waived and that we would only be paying $10 a month for the multi-box

Today I have been told this is not the case take $50 pay up or return the box and my husbands account has been debited 390 +

I am contacting consumer affairs for help as iinet has accepted it's their fault

The impression was that I was not the only one who has been given the wrong information so it's not my fault it is theirs

I am very dissatisfied!

Changing goal posts feels extortionate.