The PAS department (the people who schedule appoin...

The PAS department (the people who schedule appointments and answer the phones) at Hines, is ABSOLUTELY the worse part of being a patient at Hines hospital.
Trying to RETURN a call to schedule an appointment, waiting on hold over 20 minutes, just to be hung up on is UNACCEPTABLE.
It s a disgrace to the Veterans serving our country.

Upper management does absolutely NOTHING!
Changes need to be made.

TERRIBLE first impression for our new Veterans trying to seek health care.