Rick Castro

Review of Route 46 Chrysler Jeep Dodge

Dysfunctional processes or just not caring about t...

Dysfunctional processes or just not caring about the customers? You decide. I call the dealership and made an appointment to see a particular vehicle. I arrive promptly and am greeted by Mike the salesman. We chat for a minute grab some coffee and proceed to fetch keys for the vehicle I was interested in. We were informed that the vehicle is outside and they don't have the keys- red flag. Mike tells me that it's in the overflow lot. We begin to walk through a poorly lit unpaved area of the dealership in the dark, and it's cold. No vehicle to be found. We go back inside where he tells me that he's trying to locate the vehicle. 5 minutes later I'm told that the vehicle has been sold after being there for 30 minutes. Poor practices and lack of salesmanship to set an appointment and not ensure the vehicle is present is a big no no. Having 5 hours from when the appointment was set to the time of my arrival was ample time to prepare or provide notification. As I such I choose to take my business to the other Jeep dealers in the area which value and respect customers.