I have stayed in hotels all over the world, The Lo...

I have stayed in hotels all over the world, The Lodge at Vail is by far the worst I have ever encountered. We requested & paid for a renovated room, we got an economy room, I forgave that. There was issues with the air conditioning in that room that. I alerted the desk. We went out for the night, we were assured the "engineers" would fix the problem. When we returned the room was worse! I went to the desk and demanded to talk to this "engineer", he said they didn't do anything they were aware of the heat issue days before. We could not stand the heat! This was in the middle of August! I went to the desk and demanded something be done. In the middle of the night they moved us to possibly the WORST room in the hotel and the, the air conditioner did not work at all! I called the Sonnenalp to get a that room, last minute they found us a suite. The Sonnenalp was wonderful. We already had a good relationship with the staff at Sonnenalp.The day we checked in to The Lodge at Vail, The Lodge wouldn't help us, The Sonnenalp actually let us Vallet our car at Sonnenalp and had a bellman bring our bags from Sonnenalp to The Lodge to check-in. Motel 6 is better than The Lodge at Vail, stay at Sonnenalp, the service is top notch, rooms are AMAZING!