Le'Sann Oglethorpe

Review of Radisson Hotel Branson

We stay at the Radisson every year for a week duri...

We stay at the Radisson every year for a week during a national tournament. We have been staying there every year since this tournament started being held in Branson which was years ago. We are always treated with great respect and every one is very courteous and helpful from making reservations and making sure we have what we will need to make our stay for the week comfortable. We have several families in our group that also stay at the Radisson and making reservations for a group has always been simple. The rooms are comfortable although they could use upgrading and put microwaves and refrigerators in all the rooms as most hotels have now days. Being a vacation area where most people spend more than a night and come with children these things would be most helpful economically and just for convenience. We always appreciate the Radisson staff in their efforts to make sure we have what we need.

I made our reservations for this years week stay but never received the confirmation email. Today I called to confirm that we had reservations and the lady (sounded older) whom I spoke with was short and even rude. I told her what our reservations should be for, (the girl who originally took the reservations was very kind in putting in our specific request, as they always do) as we normally stay in room 600 or a room on that end with 2 beds and need a refrigerator. I was told today by this woman that we'd just have to take what ever room was available when we arrived and ask at that time if a refrigerator was available. She couldn't tell what my reservations were for but would send the email. I told her kindly that every year our reservations were made for this room and a refrigerator and it was stated on the reservations. She said something about they couldn't do that and she was busy. When I ask her name she hung up on me. I'm glad this isn't the norm for personnel at the Radisson or we would be moving our group to another location. I still haven't received the email.