Lance Wood

Review of Solage Calistoga

Property is beautiful but had a sketchy, possibly ...

Property is beautiful but had a sketchy, possibly unethical issue with a cancellation. Made a reservation and paid the hold/ deposit for the full room charge. No problem. I had to cancel the reservation, which I did 4 weeks ahead of time (72 hour policy). I received an email confirming the cancellation but was told the charge may not be reversed for up to 30 days. It s been 2 weeks and The charge hasn t been reversed. It took them minutes to run my card for the deposit. Not what I would expect from a high end property.