Monika Williams

Review of Capital Ford

I have received service from Capital Ford for the ...

I have received service from Capital Ford for the past 5 years with practically no issues. I have had a couple of times they have not given me a next oil change sticker and I would have to come back. This time not only did they not give me a next oil change sticker they also did not follow up on a part they ordered for car. They said the part would be in in a couple of hours nobody ever called or followed up with me on the part. I did not lean the part was even in until I returned 3 days later to get my next oil change sticker they failed to give me. BTW, as I was driving off I noticed the mileage and next date od service was incorrect. I have 77,000 miles on my car and the sticker they gave me on my return visit was for 10/2017 and 158,000 (which only meant I had to come back for a 3rd time for a next service visit sticker) I am normally very pleased with my visits at Capital Ford but this time things were off and did not flow easily. II also noticed on my Works Oil change paperwork NONE of the items were checked off, such as brakes and fluid, so i'm guessing these services were not checked as they have been in the past 5 years of service here. Very disappointing. Not sure if management has changed but I really missed the GOOD Customer Service I use to get at Capital Ford. I did NOT walk away satisfied with my service or with the feeling of confidence that my car was services properly and thoroughly as it has been in my past visits.

Monika W.