Katharine H Review of Chef Geoffs
I have food sensitivities and I have previously ea...
I have food sensitivities and I have previously eaten at this restaurant and had good experiences. This past time I ate there the waiter was clearly not knowledgeable about food sensitivities/allergies and made multiple mistakes that caused me to eat foods that I am intolerant to and have not consumed in years. Although I stated that I could not eat gluten or dairy before each item that I ordered on the menu, his negligence caused me to accidentally consume dairy and lead to me feeling tired, depressed, inflamed, and experience brain fog. When I ordered the steak and fries, the waiter failed to inform me that the fries were cross contaminated because of their fryer. Thankfully, one of their managers named Maria caught this mistake shortly before we were served and helped me choose a safe substitution. Second I ordered coconut sorbet for dessert after confirming that it was both gluten and dairy-free. The waiter then brought me the "sorbet" with a sugar cookie that contains gluten. After eating a few bites of the sorbet it became clear that they had substituted coconut ice cream that contains dairy. He did not inform me of this and it was only after I questioned the waiter that he admitted the mistake. The manager Maria came over to apologize and comped our meal. They have communication issues and lack of knowledge about food allergies that is alarming considering they specifically label many items on their menu as gluten free. The manager David also called me the next day and left a message asking me to email him, however he has not responded to the email and was unable to be reached when I called the restaurant. This was a disappointing experience.
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