Booked online 2 months in advance. The view is rea...

Booked online 2 months in advance. The view is really nice, however we did not get a table by the window. We arrived 15 minutes early and our table was not ready until 20 minutes later. We were told to sit at the bar to wait however there were no seats available so we stood in front of some reserved seats. We ordered a lemonade and lemon lime bitters and they gave us 2 lemonades - one with lemon and the other with lime. Our waitress never returned to ask how our meal was going and I could not be bothered flagging her attention to fix my drink. We ordered the smoked eel, pig ear and duck & waffle. The food arrived in dribs and drabs - eel arrived first, then the pig ear, then duck, then the drinks about 15 minutes later. I expected the drinks to arrive first and then the food altogether. They automatically reward themselves with a 12.5% service charge on your bill regardless of the service provided. The duck was really well prepared - juicy and tender and the flavour combination was delicious. I didn't really enjoy the eel because it had a sour taste but the pig ear was really well done. Presentation of food was excellent. Shame the service was so terrible. I probably will not be returning.