Worst courier company! I wish Kinokuniya stops de...

Worst courier company! I wish Kinokuniya stops dealing with you!

I was expecting a delivery yesterday and to my surprise it got returned to them with no reason mentioned in their tracking system. I called today to find out that they couldn t deliver it to me due to being loaded with other shipments! Which basically means mine is not as important! Anyway, a common sense is that all delayed shipments should be given priority and to be delivered next day (which is today), but no! I have to call and follow up to arrange for delivery! That is ridiculous!

Now they are promising someone will call within 15 minutes.. and from the reviews I see here I think it s better I go collect it myself!

Update: they promised to deliver my shipment way before 5:30pm which they did.. to be honest, although the experience started in a negative way but I can t help but commend the call centre agent and the follow up team members who contacted me to assure me a speedy resolution to my complaint.. even the rider was extremely polite and helpful.. my advice is to ensure that backlog due to public holidays should be managed and planned for in advance to ensure that this issue won t happen again.. thank you for resolving my issue to my satisfaction..