Casey Hoffmann

Review of Pep Boys

Absolutely horrible. My car was at Pepboys for a m...

Absolutely horrible. My car was at Pepboys for a month (part on back order), however I was NOT notified when the vehicle was completed until days later. When I picked up the vehicle, it was beyond evident someone broke into my car and rummaged through all my belongings. No windows were broken, so one would assume the vehicle was left unlocked. When I brought this to the manager s (Eddie) attention, his lackluster demeanor as it pertains to client satisfaction was more than apparent. He did not seem to care that his staff didn t inform me when my car was actually finished or that this happened while my vehicle was in their care. Do not, and I mean do not take your car for servicing here.