Malaysia Airlines have completely lost the plot, w...

Malaysia Airlines have completely lost the plot, with no stability at management level the lost recently of yet another CEO and the complete lack of strategy, is having a profound effect across all of its services.

My recent journey from London to Kuala Lumpur on their ageing A380-800 highlighted their flaws and incompetence. Travelling business class and using their Business/First lounge which has not been fit-for-purpose for a decade or more. The Golden Lounge at Heathrow airport which has been in its current form to my knowledge for at least 20 years

Decrepitated, out dated , fuddy-duddy, conceived before the age of the Internet is deficient in the extreme.

Every aspect of this airline is outdated and dysfunctional. Starting with its booking process online with a website that does not contain many of the features of their competitors or any online travel business. Try reserving your seats online, in fact try finding any reference to seats on their website.

Don t even search for Wi-Fi, because there is none. Not on any aircraft that they operate. Every competitor of Malaysian Airlines offers Wi-Fi, in particular in business class. Malaysia have been aware of this deficiency since at least 2015 and have yet to implement this very basic business need across their fleet.

Multi adapter charing sockets in lounges and onboard, do mot exist. It is as if, the entire information age has passed Malaysian Airlines by.

The interior of the aircraft in business class on this particular journey was very tired, filth between the seats. In-flight entertainment that hasn t structurally changed for 10 years, some of the entertainment itself hasn t been changed at all . The toilets were appalling, not clean.

Furthermore, an inability to hold a connecting Malaysian Airlines flight from Kuala Lumpur to Phuket, Scheduling it s departure one hour before the arrival of the long haul inbound flight.

Necessitating the passengers to stay overnight at the airport for the first connection in the morning. This is gross mismanagement incompetence of planning, in the extreme.

Having lost two aircraft they still continue to fly over Ukraine and other conflict zones.

#MalaysianAirlines #MH380 #Enrich #MH17 #Emirates #QatarAirways #ThaiAirways
#EmbarrassmenttoMalaysia #LetsGuide #MAS