I don't wanna say they are terrible but the custom...

I don't wanna say they are terrible but the customer service does need a little bit of work. I went to go buy a new backpack for a year-long traveling trip and not knowing anything about backpacks I needed some advice and they let me leave with the wrong size backpack and without adjusting the straps for me. So I ended up wasting an hour going back and waiting around for someone to help me again. So I think it would just be nice if the store employees could be a little more attentive and double check that the customer has chosen the right sized gear that they need.