We are new to Tampa, and I was leery of car dealer...

We are new to Tampa, and I was leery of car dealerships because I have been treated badly in the past. However, I needed a new key for my 2009 Journey and was prepared to have to shell out around $300 for a new key. At least that is what the old dealership told me. We went to see Ricardo, the Service Manager at Courtesy Dodge. He found out that the old dealership had not fulfilled a recall for the keys and ignition (like they told me they HAD done). He was able to re-do the recall and give us new keys that weren't falling apart and worked!!! all under the recall. That is an honest person! Quality in service comes from the leadership and trickles down, I can tell that Ricardo is a very good service manager and therefore his team is top notch. I will be coming here for any service needed on my car. Thanks Ricky!