The worst customer experience of my life

The worst customer experience of my life
The bloke called Tony is so arrogant, I have never felt so violated!!
I only rang up for some advise but because I am not as technically minded as Tony their Technical Manager, I was hit with an enormous amount of abuse when I asked "are you sure that's what causing it?"
How dare I ask him such a question?!!!
Never ever again will I buy any product from this company.