Dayla Griffeth

Review of Portillos Rockford, ILL

Not what it used to be. Went at peak lunch time a...

Not what it used to be. Went at peak lunch time and got chicken strips with fries. They lacked flavor and were dry. You might as well go get Tyson strips and cook them yourself. The fries were extremely salty and had a weird oily taste that I do not remember ever having. Ordered a chocolate shake in the drive thru but at the window it was strawberry. The Italian Beef has gone down in flavor as well over the years. However, the service is always great, staff is friendly and the place is clean. I do not like leaving a less than desirable review but I have been disappointed many times with the quality of the food and I guess this time I had enough.