Miriam Lopez

Review of Oakland Veterinary Emergency G...

We rushed in with our chihuahua bitten and bleedin...

We rushed in with our chihuahua bitten and bleeding everywhere. I was scared and shaken up not knowing if he would be okay due to his heart murmur and enlarged heart but they quickly checked him, gave us a rundown and put a pricing and detailed list together to start working on him. I appreciated given alternatives to not have to do anesthesia and potentially lose him in the procedure due to his heart. Everything was fast, easy and simple to do through their online system. We didn't need to do payments but there was through a third party I believe. The vet was so friendly, as well as the vet assistants. They answered so many questions and walked us through everything. They were very attentive and caring to my dog as he's a rescue and was terrified. They talked to him sweetly as an individual. They were very positive about his recovery but sensitive when explaining that due to his condition he could have other outcomes like heart failure. I was able to stay in the waiting room drinking hot chocolate from their Keurig machine while my brother was with them through the procedure. And even then he said they acknowledged him and walked him through everything they were doing too. I couldn't of picked a better place for such a scary incident to be taken care of. Thank you so much for helping us through this.