Dustin Rowlands

Review of Omni Biltmore Hotel

$30 a day for valet and they lost my vehicle. Miss...

$30 a day for valet and they lost my vehicle. Missed a flight because of it. Air conditioning did not work. Called front desk for assistance, when unable to resolve issue, Doug the manager explained that we had plenty of other hotels to choose from and that we can leave anytime. Overheard that they were refunding other rooms for similar problems. Some lights in my room didnt work, bathroom door stuck and wouldn't open after being closed. It was a graduation weekend and rather busy so I understand that staff was working hard but that is no excuse for the poor attitude that Doug the GM had. Christie was the only manager who was willing to correct the issues and she was very nice despite the laundry list of problems I read off to her. Two stars because the hotel is in the best location, centrally located in downtown. If I return I will take Doug's advice, there are plenty of hotels in the surrounding area to stay in.