FITNESS n MACCHINE

Review of Brookstreet Hotel

Nice property and amenities however no customer se...

Nice property and amenities however no customer service, I requested for an early check in and showed up early assuming that my request will be honored however the moment I showed up at the reception , staff looked unhappy and first thing I was told was 'you requested however it was not guaranteed' with no politness, which I understood and thought gentleman might be having a bad day so I asked him what time do you think I should come back and I was told at 4 pm..and I was really surprised to hear that . Alhough i managed to check in after sitting 2.5hrs in my car but it was definitely not expected from such a big business hotel. I come to Ottawa every month for work purpose and chose to stay at Brookstreet on the recommendation of someone but I'm sure it was my last time here