You come to a 5-star hotel, I am operated on neck ...

You come to a 5-star hotel, I am operated on neck hernia, I call the hotel service and request an orthopedic pillow; The answer is that we have a uniform pillow. Even when I ask for orthopedic pillows in 4 star hotel, they send to the room immediately. We also rented a family room and my daughter had to sleep in front of the toilet door.