Jaycee Hale

Review of Blue Bonnet Chrysler Dodge

The finance department employees are fantastic & h...

The finance department employees are fantastic & have excellent customer service, as does one of the sales managers (i didn't get names of whom i spoke to unfortunately), however i have a negative experience with Al. If i could return the car and buy it from a different person, I would. After a particularly frustrating ordeal regarding warranty issues with a car i bought less than a month ago, i called Al to get some clarification. I was met with an attitude, and he literally could not take 2 seconds to pause and listen to what i was saying. I had to repeat myself so many times and HE DID NOT LISTEN! At all! He had the nerve to say, "for the THIRD time" in regards to what he was saying, even though i could not do what he was suggesting, and the issue needed more than what he was suggesting, but of course, he would have known that if he listened the first time. I was transferred to about 3 different people and whoever was in charge of transferring calls cut me off before i could explain what was happening. This attitude is not how I'd like to be treated as a customer, but i still give them 4/5 stars because of how the other 2 employees handled the situation. Whoever was working in the financial office on 5/30/2020 around 11:30 am was wonderful and sympathetic. As was the sales manager i was transferred to. A little compassion goes a long way, especially during these times, and i hope Al realizes this for future customers.