Ashley Rawlins

Review of VW Southtowne

I am so disappointed and frustrated with my experi...

I am so disappointed and frustrated with my experience.
I purchased a used 2011 Jetta in January and the only issue I had was that we weren't offered the option to purchase a warranty. After several calls and messages I went in to purchase one. About a month after the purchase is when the problems started. The car battery light would come on and the engine would shut off at random times. We took it in and had to pay for a new alternator due to the warranty not being active for 30 days after purchase, something we were not told. It is now October, the car only has 2000 miles added to it and we are still having the same issue. We have put so much money into this and every time we bring it back we get told oh it is this and the cost is over a grand. We finally took it to another mechanic for a second opinion to find out that the alternator is bad. When we brought it back to have the parts warranty used to replace the alternator we are told that we need to drive it around more to get the battery light to come on. Yes, drive an unsafe car to create a hazardous situation.
At this point I feel like this was a known issue when we bought the car and have been yanked around to get money out of us.
I will not be buying a car with this place again and plan to never bring my jetta back for service.
Update: I feel I need to specify the warranty. We were never offered a warranty nor told that it came with one. After many calls and messages we went in to purchase one that was an extended coverage. When the alternator needed replaced we were told that because thw warranty was purchased 10 days after purchase of the vehicle the warranty was on a 30 day hold. Which we were also not told about.
Also, we know that the new alternator is bad out of box because the voltage is dropping below 13.5 but they will not replace claiming that it is not bad.