Paul Brooks

Review of Solstice Benefits, Inc.

[LOOKS LIKE I DODGED A BULLET]

[LOOKS LIKE I DODGED A BULLET]

I made an inquiry for their insurance on 1/29/16 and was sent an email from a rep named Carlos Henriquez with a few questions about my insurance needs and to call him. I responded with the answers to the questions and requested a return call (I am the POTENTIAL customer, they should be pursuing me), I immediately received a bounce "Automatic reply" saying that he would respond on 2/1/16 (The following Monday).

On 2/3/16 when I hadn't received a response I called into their company as he originally asked and mentioned him by name to the person that answered, they said he was unavailable, but I could leave a message, I told her that we had never spoken and I would like to speak with someone else. I was transferred and placed on hold for 15-20 min before hanging up.

I then re-emailed Mr. Henriquez telling him that I had called and was still waiting for his promised follow-up from 2 days prior. On 2/8/16 I had not received a call or response to my TWO previous emails so I emailed a 3rd time...

"I have to assume since you never contacted me that you can't and won't assist me."

And this was his response more than a week and 3 emails later...

Malik, I apologize for the delay. What is the best time to reach you tomorrow?

Thank you,

Carlos Henriquez

I then did some research on Solstice and responded in no uncertain terms that he shouldn't bother calling me. I've worked in sales and customer service since 1995 and tend to be a little less critical of service providers than most. I like to give the benefit of the doubt, but this was just piss poor from the start.

I'd like to thank everyone here for adding these reviews and making my decision that much easier