C Chadwell

Review of Lewisville Volkswagen

Great customer care and service from the Service D...

Great customer care and service from the Service Department. Brittany was very helpful after the purchase of a used Jetta from another dealer. Brought it in for the repair of a known major flaw and some other issues and asked for a thorough inspection. This occurred on Thursday mid afternoon.
What I got back was unique compared to my previous dealership experiences (not Bobby Beck's). Friday mid-morning, I received a video with the tech explaining all issues with details of limitations and standards. I then received a line item break down of cost per item work. Called and gave authorization for the repairs I wanted completed.
Had the car back on Monday evening. Prompt service, quality work, and great attention to the customer. All in all a great experience.