Front desk staff was not helpful they left us wait...

Front desk staff was not helpful they left us waiting for more then 6 hours on an answer on checking out early. We informed the desk before checkout time at 9am that we needed to leave a day early and the girl said no problem and she would verify it was ok and get back with us. It took 6 hours with no response no one would answer the phone at the hotel even. So finally I replied to a fd agent text about it. By 4pm I was told they would not refund the other night that it was their policy. Why didn t the agent say that this morning!!!

Then there is the room...if you go in and compare this to a chain hotel you will be highly disappointed. Other then the amenities of the resort the room is not worth the money. It was tiny and no soap in the bathroom to wash hands with. Light comes in under the door because it doesn t seal at the bottom. The room is just not resort quality. I even asked the housekeeper for a bar of soap for the sink and she didn t have any. Sheet were clean but needed to be replaced they definitely were worn.