The staff during our dining experience and bar sta...

The staff during our dining experience and bar staff throughout the evening were fantastic. Terrible issues both trying to get checked in and also trying to have a lie on this morning. Nice place but front of house staff were truly terrible. Paid to have late checkout, to be rang no less than 3 times during the extra time we had paid for. Once to argue and tell me that we didn't have late checkout. Another time to say that they needed the tray back from room service. Why have idiots on the front desk and good staff hidden in the back. Great venue though and beautiful hotel