Carrie Salazar Review of Woburn Toyota
Wouldn t recommend this place to my enemies
Wouldn t recommend this place to my enemies
Y all, avoid avoid avoid.
My husband and I bought a used car a year and half ago from this place, and we are 80% sure we were sold a lemon.
At the start, it was rough. We went in with a listing and test drove it. It was fine and we were completely content. The sales person told us to come back with the check and the car is ours. I followed up a few days after, to make sure everything is right, which much to my surprise, the sales person didn t pick up the phone. When my husband and I made accommodations in our work schedule to pick up the car, we were told we couldn t drive off with the car. In reality and what our sales person failed to tell us, we drop off the check and pick up the car a day or two later. Hmm, that should ve been a warning sign. When I spoke the manager at the time, I told him I called and left a message to the sales person, the guy said he never got it. So, the sale guy is now playing us for a sale. Needless to say, I was infuriated but also frustrated at the possibility of starting the car searching process over again. So we bought the car.
Recently, after owning the car a little over a year, our front right wheel stopped working, it actually fell off. When we took it into the shop, the mechanic was like someone put in the wrong bolt on the wheel axis, had this happened on the highway, it would ve been deadly. This explains why our tires were always low on air as well, a warning sign that my husband and I weren t aware of. Not two weeks later, we needed to get the shock mounts replaced, which isn t an usual repair but definitely not uncommon. NOW our check engine light is on, and I can t believe to image what else is going on.
A few things within the first year we noticed, there was some weird asphalt on the driver side which we stupidly missed during our test drive. Then after all of these hidden problems are arising, I ve come to the conclusion that the previous owner probably had an accident, got it fixed without it ending up on the report and this dealership did nothing to guarantee the car s safety. We have definitely learned our lesson next time we buy a car, but I'm incredibly disappointed I could've easily ended up in a terrible accident because this place didn't check if all the parts were correct for the next owner.
This is why I don t recommend this place. They accepted and resold a car with faulty parts that in turned made this car extremely unsafe to drive. AVOID AVOID AVOID!

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