jaime chavarria

Review of Glendale Dodge Chrysler Jeep

Third time here, third horrible experience, this l...

Third time here, third horrible experience, this last time, was as bad as the first time, I was ignored for 15 minutes, no smile, no "welcome", no "I'll be with you in a minute". the driveway was empty so it's not like they were busy. Have to mention that because of the first incident here I was given 2 free oil change coupons, well as soon as the service writers see those free coupons they roll their eyes at me. The First time here an oil change took over 2 hours!!! This time with an empty driveway it's taking over an hour. I know it's a long drive but I'm taking my Fiat to Santa Monica or Downtown, I think I was fair giving this place plenty of chances to turn it around with their horrible service writing department, I even spoke with the general manager or service manager at some point, didn't make a difference.